Our Commitment

We are committed to providing a safe, welcoming, inclusive and enjoyable environment for everyone using our facilities.

In return, we ask all customers, members and visitors to:

Respect Others

• Treat staff, instructors, volunteers and other customers with courtesy and respect.

• Follow instructions given by staff, particularly where health and safety is concerned.

• Respect people's privacy and personal space.

• Be considerate of other users and share facilities fairly.

Promote a Safe Environment

• Comply with all centre rules, signage and safety guidance.

• Report accidents, hazards, damage or unsafe behaviour to a member of staff.

• Use equipment and facilities only for their intended purpose.

• Only participate in activities that you feel fit and capable of undertaking.

• Support the centre's safeguarding arrangements and report any concerns regarding the welfare of a child or vulnerable person to a member of staff.

Respect the Facility

• Help keep the centre clean and tidy.

• Dispose of litter responsibly.

• Return equipment after use.

• Treat all facilities, equipment and property with care.

Equality, Diversity and Inclusion

We welcome people of all ages, backgrounds and abilities.

We will not tolerate:

• Bullying, harassment or intimidation.

• Discrimination of any kind.

• Offensive, abusive or threatening language or behaviour.

Activity-Specific Expectations

Gym

• Wear appropriate exercise clothing and footwear.

• Wipe down equipment after use.

• Return weights and equipment to designated storage areas.

• Be mindful of others waiting to use equipment.

• Do not misuse equipment or undertake unsafe lifting practices.

Group Exercise Classes

• Arrive on time and follow instructor guidance.

• Respect the instructor and fellow participants.

• Advise the instructor of any relevant health conditions where appropriate.

• Do not disrupt classes or create excessive noise.

Swimming Pools

• Follow all pool safety rules and lifeguard instructions.

• Walk on poolside; do not run.

• Supervise children in accordance with centre admission policies.

• Shower before entering the pool where facilities are provided.

• Do not engage in dangerous behaviour that may place yourself or others at risk.

Soft Play

• Follow age and height restrictions.

• Children must be supervised in accordance with centre requirements.

• No climbing on external structures or safety netting.

• Remove shoes where required.

• Food, drink and glass items must not be taken into the play frame.

Sauna and Steam Facilities

• Use facilities responsibly and within recommended time limits.

• Shower before use where required.

• Maintain appropriate behaviour and respect the privacy of others.

• Do not bring food, alcohol, glass containers or electronic devices into sauna areas.

• Follow all health guidance and medical advice relating to sauna usage.

Unacceptable Behaviour

The following will not be tolerated:

• Aggressive, threatening or violent behaviour.

• Abusive, offensive or discriminatory language.

• Harassment of staff or other customers.

• Deliberate damage to facilities or equipment.

• Theft, vandalism or criminal activity.

• Smoking, vaping or use of illegal substances in prohibited areas.

• Being under the influence of alcohol or drugs where this impacts safety or enjoyment of others.

• Failure to follow reasonable instructions from staff.

Photography and Recording

• Respect the privacy of others when taking photographs or recording videos.

• Photography or filming may be restricted in certain areas such as changing rooms, toilets, soft play areas and swimming pool areas.

• Staff may ask customers to stop recording where privacy or safeguarding concerns arise.

Breaches of the Code

Where this Code of Conduct is breached, the centre may:

1. Provide a verbal warning.

2. Ask the individual to leave the facility.

3. Suspend or terminate bookings or memberships.

4. Refer serious incidents to Police Scotland or other relevant authorities where appropriate.

What You Can Expect from Us

Our teams will:

• Treat all customers with courtesy, dignity and respect.

• Provide a safe, welcoming and inclusive environment.

• Act fairly and consistently when applying this Code of Conduct.

• Support customers to access facilities safely and responsibly.

• Respond appropriately to health, safety and safeguarding concerns.