News

Learning 22 November 2022

Changes to how we contact you

Now that we’ve abolished library fines we will no longer be posting out overdue letters. If you wish to receive communications about your account, please share your email address with us. There is information on how to do this below.

Emails we will send about your account

If your email address is registered with Falkirk Libraries you will receive the following emails:

  • An overdue notice when your items are 3 weeks late and again at 5 weeks late.
  • A loan reminder 3 days before your items are due for return.
  • A request notice to tell you when an item you have reserved is ready for collection.
  • An account expiry reminder when your your library account is due to expire and needs to be renewed (we do this every 3 years to check that the information we hold for you is correct).

 

If you don’t have an email address

Requests: If you don’t have an email address, we will continue to telephone you when your items are ready for collection.

Overdues: Please check the date stamped onto your items when you borrowed them to see when they are due for return. If you are in any doubt, please call us and we can tell you about your loans.

You can log into the library catalogue with your library card number and PIN to renew and reserve items.

You can also ask a member of staff for a printed list of your items and their due dates when you borrow them.

How to share your email address with us

You can add your email address by logging into the library catalogue with your library card number PIN and visiting your My Account dashboard.

You can also ask for your email address to be added next time you are at the library when you present your library card. If you have lost your card, please be sure to bring some ID that features your name and address.

Finally, you can add your email address to your account by emailing libraries@falkirk.gov.uk. Please provide your name, library card number, address and date of birth.

Any questions?

Email libraries@falkirk.gov.uk or ask at your local library.

 

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