Apply for an over 60s or disabled bus pass
If you are unable to apply for a bus pass online on the NEC website, you can arrange an in-person appointment.
Call the Falkirk Council bus pass appointment line 01324 504050 on Mondays, Tuesdays, Thursdays and Fridays between 10am and 12pm to make an in-person appointment.
Please note that we are dealing with high volume of appointments and you may wait up to two weeks before an appointment becomes available.
Your appointment will take place at Denny, Falkirk or Grangemouth Library. Please do not visit the library without first making an appointment as you will not be seen.
You must provide proof of eligibility at your appointment. Staff will advise what you need to bring when you arrange your appointment.
What happens at your appointment
Provided you bring the correct documentation, library staff will enter your details onto the NEC portal and take a photo of you for your pass. Transport Scotland will then process your application and send out your bus pass in 7-10 days.
More information
Please visit the Falkirk Council website
Contact Transport Scotland for all other queries regarding bus passes, including if you have not received your bus pass in the post. Call 0141 272 7100 or visit https://www.nec.scot/contact
Free bus travel for under 22s
Libraries do not deal with young person's travel. Please visit the Falkirk Council website for details.
