If your problem is with a feature of the app or website, you are always best to check out the help pages for that service first. These pages are very comprehensive and are compiled by the app developers.

All online services feature inbuilt help:

• Libby app: https://help.libbyapp.com/
• PressReader: https://care.pressreader.com/
• Theory Test Pro & Go Citizen: https://www.wellinformed.co.uk/contact/index.html
• Transparent Language: https://knowledge.transparent.com/
• uLibrary: https://www.ulibrary.net/how-it-works/

If you are unable to find answers to your questions in this way, we will do our best to help. Contact us at libraries@falkirk.gov.uk.

Please note that all online services are operated by external organisations, so Falkirk Libraries does not have control over app or website features.

If you find you are unable to log into a service using your library card number and PIN, this could be because:

• Your library account has expired – library memberships automatically expire every three years and must be renewed.
• Your PIN is incorrect (please below how to reset it)

If you have issues logging in with your library card, please speak to your library or email libraries@falkirk.gov.uk.

Everyone who is a library member automatically has a PIN, which is used to log into the library catalogue, use library PCs and Wi-Fi, and access our online services.

If you don’t know your PIN, and your email address is registered with us, you can reset your PIN on the library catalogue. 

If you haven't given us your email address you won't be able to reset your PIN in this way. Please visit your local library, remembering to bring your library card with you. Alternatively you can email libraries@falkirk.gov.uk with your email address, date of birth and postcode. Our admin team will add your email address to our records and send you a web link to update your PIN.